FAQ

NeuronUP is a web-based neurorehabilitation platform for professionals. It offers thousands of cognitive stimulation resources classified by area of intervention, user age, language, and activity type. NeuronUP makes it easy to personalize activities to adapt them to the characteristics and needs of your users, thereby increasing their motivation and performance.

Professionals can work on these activities independently, or through sessions or programs.

Sessions allow you to design an intervention in under five minutes, with hundreds of exercises, tailored to each user’s needs. It’s very simple: you just select the activities, assign the session to the users you want to work with, and choose the date on which you’ll carry out that session. And that’s it!

Thanks to sessions, you can work both in person and remotely with your users via telerehabilitation.

Lockdowns due to health crises, your users’ holidays, their long working hours, the distance that separates them from your workplace, or their mobility issues will no longer limit your ability to do your job.

NeuronUP programs are sets of sessions that allow greater organization for a structured intervention. Long-term planning will enable better organization to carry out a structured intervention.

In addition, NeuronUP has a patient manager that allows you to keep all the information about your users (their reports, medical tests, notes, schedule, activity results, etc.) grouped and organized in a single place, always accessible and safe. It also allows you to maintain your users’ confidentiality.

Likewise, each user’s results are saved instantly, so the professional can redefine the therapy based on each user’s progress, fostering continuous, structured improvement.

At the following link you’ll find videos on how to use all NeuronUP features to get the most out of the platform: activities, sessions, programs, users, and results. Go to the center of help.

Would you like to learn how to use NeuronUP? Book a personalized training session with one of our experts.

In the training you can resolve your questions about the platform and we’ll teach you how to carry out a tailored and personalized intervention based on each of your users’ needs. We’ll cover five key sections: activities, sessions, programs, results, and users.

Schedule a meeting with an expert

With NeuronUP, in addition to working at your workplace, you can create sessions for your users to complete from the comfort of their homes—what we call NeuronUP2GO.

Your users’ holidays, their long working hours, the distance from your workplace, or their mobility problems will no longer limit your ability to do your job.

Advantages of telerehabilitation with NeuronUP for professionals

• Expand your business capacity by managing rehabilitation for users located in different parts of the world.
• Maintain remote therapy when the user is ill, working out of town, or on holiday.
• Carry out a controlled and personalized remote intervention, since all results are stored on the platform.
• Reinforce the activities worked on in the clinic.
• Redefine therapy based on the user’s progress, fostering continuous, structured improvement.

Advantages of telerehabilitation with NeuronUP for your users

• Continue their rehabilitation from the comfort of their own home at any time of day.
• Maintain therapy remotely when they are ill, working out of town, or on holiday.
• Avoid travel, which is very important for people with mobility issues.
• Reinforce the activities worked on in the clinic.
• Boost adherence to treatment.

How it works:

• The professional creates the session and assigns it to the user to complete at home on the desired date.
• The professional creates access credentials for the user (username and password) with which the user will log in from home to their NeuronUP session.
• The professional purchases NeuronUP2GO access for the user. The cost per user per month is €7.50 + VAT or $10. Please note that you must have an existing NeuronUP plan to purchase NeuronUP2GO.

Here’s a full video to learn how NeuronUP2GO works.

Yes, NeuronUP is also designed for group work. Some centers work with groups where users solve the different activities together. There’s no doubt that working in groups has many advantages.

We highlight three main advantages:

• It greatly increases motivation.
• Users learn from each other how to carry out the task.
• Social skills are trained (taking turns to speak, listening, helping if necessary…).

If you need to work with several users at the same time, follow these steps:

1. Assign the session to the users:

• Select the session you want to assign and drag it to the corresponding date.
• In the list of users, select the users who will participate in the session.

2. Start the session:

• Log in to your professional account on the first user’s device.
• Select the session in the relevant section and click “Start”.
• Once the session screen appears with the “Start” button, the second user can access the session from another device and follow the same steps.

For more information, we also provide a video and a manual with the detailed steps.
Video “Working in a group with NeuronUP”
Manual for working with multiple users at once

NeuronUP activities are divided by cognitive functions. You can work on orientation, attention, memory, language, executive functions, gnosias, praxis, visuospatial skills, and social cognition.

In addition, we’ve gone a step further and divided all activities into more than 40 cognitive processes.

• Orientation: personal orientation, temporal orientation, and spatial orientation.
• Attention: processing speed, sustained attention, selective attention, alternating attention, and hemineglect.
• Memory: semantic memory, episodic memory, and procedural memory.
• Language: expression, comprehension, vocabulary, naming, fluency, discrimination, repetition, reading, and writing.
• Executive functions: working memory, reasoning, planning, inhibition, flexibility, decision-making, time estimation, dual-task execution, and branching.
• Gnosias: visual gnosias, auditory gnosias, tactile gnosias, gustatory gnosias, olfactory gnosias, and body schema.
• Praxis: facial praxis, ideomotor praxis, ideational praxis, visuoconstructive praxis.
• Visuospatial skills: spatial relation and spatial visualization.
• Social cognition.

NeuronUP is aimed at professionals who work with people with brain injury, neurodegenerative diseases (Alzheimer’s, multiple sclerosis, Parkinson’s), neurodevelopmental disorders (ADHD, ASD), mental illness, Down syndrome, intellectual disability, or those who want to promote active aging.

NeuronUP includes three different types of activities: worksheets, generators, and games.

Here’s what each one involves.

Worksheets

• Divided by difficulty levels: basic, easy, medium, hard, and advanced.
• Two work modes: correction mode (the platform corrects the user after each action) or free mode (the platform does not correct the user until the end of the exercise).
• Available in digital and printable format.

Generators

• Create unlimited, eco-friendly activities. The user learns what to do in each activity but never memorizes the result, since it’s always different.
• Three work modes: correction mode (the platform corrects the user after each action), free mode (the platform does not correct the user until the end of the exercise), and custom mode (allows you to customize each generator to each user’s needs and circumstances).
• Available in digital and printable format.

Games

• Divided into stages, and the user will move up or down depending on their hits or errors. Games ensure the user is always at the level that matches their abilities.
• Games can be personalized for each user, according to their needs and personal circumstances.
• Available in digital format.

The main advantages of working with NeuronUP for professionals are:

• The platform offers hundreds of exercises and customizable content generators that enable the creation of unlimited, eco-friendly materials.
• All activities are classified into more than 40 cognitive processes.
• Exercises with different difficulty levels.
• A constantly growing activity repository.
• Unlimited users. All NeuronUP plans let you work with unlimited users at no additional cost.
• Schedule sessions. Sessions allow you to design an intervention in under five minutes, with hundreds of exercises, and tailor it to each user’s needs.
• Telerehabilitation. You can work remotely with your users. Lockdowns due to health crises, your users’ holidays, their long working hours, the distance from your workplace, or their mobility issues will no longer limit your ability to do your job.
• Long-term planning. NeuronUP programs are sets of sessions that allow greater organization for a structured intervention.
• Patient manager. It allows you to keep all your users’ information (their reports, medical tests, notes, schedule, activity results, etc.) grouped and organized in a single place, always accessible and safe. It also allows you to maintain your users’ confidentiality.
• Results analysis. Perform an in-depth follow-up of your users’ progress. Each user’s results are saved instantly, so you can redefine therapy based on each user’s progress, fostering continuous, structured improvement.
• Technical support and personalized customer service.
• Online platform. No installation required.
• Access from any device: desktop computer, laptop, tablet, interactive whiteboard…

The main advantages of working with NeuronUP for users/patients are:

• Tailored, personalized intervention based on each user’s needs.
• Activities developed by neuropsychologists and occupational therapists.
• Training in activities of daily living.
• Motivating materials with design adapted to each user’s age.
• Activities in digital and printable format.
• Possibility to reinforce the intervention with at-home activities (always guided by professionals).

NeuronUP relies on a solid theoretical framework supervised by a scientific committee of experts.

It is based on the premise of neuroplasticity, the brain’s potential to change and adapt in response to experience, chemicals, hormones, or injury. This ability of the brain to reorganize itself, creating and strengthening neural connections, is the key to recovery. Although the system itself can activate neuroplastic mechanisms, they have their limits, so it is advisable to stimulate and modulate them through appropriate therapeutic intervention.

In this field we can speak of two types of intervention:

• Neuropsychological rehabilitation, whose goal is to restore the subject’s situation to the highest possible level of functioning physically, psychologically, and socially. It targets people who have suffered a brain injury or have neurodevelopmental disorders, intellectual disability, or a mental illness.

• Cognitive stimulation, aimed at slowing cognitive decline and maintaining preserved abilities. It is applied in neurodegenerative diseases and in normal aging.

When designing the material, we also considered the concepts of ecological validity, referring to the concordance between improvements in skills trained in the clinic and better performance in daily life activities, and generalization, meaning that the results produced by training in certain tasks are also evident in other similar ones.

Each therapeutic intervention must be unique, as it depends on factors as diverse as the type of impairment, the subject’s personal characteristics and circumstances, or the particularities of the professional who carries out the intervention. Thus, the professional decides which activities each patient should perform, the duration of each one, and the order of difficulty in which tasks are graded.

Therefore, NeuronUP provides extensively categorized tasks by process, leveled based on demand complexity, and customizable, allowing the professional to design a much more precise and effective rehabilitation/stimulation program.

For more information, see our theoretical framework:
https://neuronup.us/neuronup-labs/theoretical-framework-scientific-evidence-cognition-neuropsychology/

First of all, thank you for your interest in NeuronUP!

NeuronUP is a cognitive stimulation platform specifically designed for professionals. In your case, if as an affected person or family member you wish to work with NeuronUP, you can inform your therapist about our tool and we will help them choose the plan that best suits your needs. If you are not yet working with a specialist, you can tell us your needs and your address and we will recommend a professional near you.

You can download a NeuronUP presentation to inform your professional: Download presentation.

You can check the plans and what they include at this link.

I also recommend requesting the free trial period of our platform: https://app.neuronup.com/public/trial/request

You can check the prices and what the plans include at this link.

I also recommend requesting the free trial period of our platform: https://app.neuronup.com/public/trial/request

It depends on the plan you choose. You can check the plans and what they include at this link.

It depends on the plan you choose. You can check the plans and what they include at this link.

Yes. NeuronUP also offers activities to work in printable format.

You can work with NeuronUP from a desktop computer, laptop, tablet, interactive whiteboard, etc.

To work with NeuronUP you only need a good Internet connection and a device with the following minimum specifications:

Minimum specifications for tablets

• Screen and resolution: minimum 9.7 inches.
• RAM and storage:
  • Minimum
    • 3 GB RAM and 16 GB storage.
  • Recommended
    • 4 GB RAM and 64 GB storage.
• Processors:
  • Minimum 1.8 GHz.
  • Recommended 2 GHz
• Operating system:
  • Minimum:
    • iOS: 17.0.
    • Android: 13.
  • Recommended:
    • iOS: 26.0.
    • Android: 15
• Chrome browser up to date
• By brand:
  • Minimum:
    • Apple: iPad (2022)
    • Samsung: Samsung Galaxy Tab A9+ 11″ (2023)
  • Recommended:
    • Apple: iPad Air (2025)
    • Samsung: Samsung Galaxy Tab S9 FE (2023)

*It is recommended to purchase equipment with specifications above the minimum. 

Also, testing the device before purchasing would be advisable. 

The touch screen’s response to the user’s gestures is essential for a good experience. Low-end tablets or those released more than 3 years ago are not recommended.

Keep in mind that most manufacturers do not support their devices or operating systems beyond 4 years, and NeuronUP cannot guarantee the platform will function properly on an unsupported device.

Minimum specifications for computers

• Screen and resolution: recommended minimum of 17 inches.
• Processor:
  • Minimum
    • Windows: i5 10th Generation
    • macOS: i5
  • Recommended
    • Windows: i5 12th Generation
    • macOS: M1
• RAM:
  Minimum 4 GB RAM.
  Recommended 8 GB RAM.
• Operating system:
  • Minimum:
    • Windows: 10
    • macOS: Sonoma
  • Recommended:
    • Windows: 11
    • macOS: Tahoe
• Chrome browser up to date

To access NeuronUP content and all its updates, we recommend using browsers like Chrome, which updates automatically, so you can make the most of our multimedia activities.

Minimum specifications for Interactive Monitors/Screens

• Screen and resolution: recommended minimum of 65 inches.
• Processor: minimum ARM Cortex-A73 and Mali-G71.
• RAM: minimum 4 GB RAM.
• Operating system: minimum Android 10.
• Chrome browser up to date

The touch screen’s response to user gestures is essential for a good experience. Therefore, screens with a response time over 8 ms are not recommended.

Incompatibilities

As a general rule, the technology used to build the platform ensures it works with the two latest software versions of both operating systems and browsers.
NeuronUP has verified its operation with the Google Chrome browser in up-to-date versions.
Other browsers such as Mozilla Firefox, Edge, or Safari may experience some type of anomaly not detected in verification tests.
The platform is incompatible with outdated versions or obsolete browsers such as Internet Explorer.
There are neurorehabilitation activities with a high load of additional content, such as games and digital worksheets that include photos, audio, or many images. The waiting time until the activity fully loads may increase if your Internet connection is slow or if your computer hardware is not powerful enough.

At NeuronUP we proactively protect personal data, for both users (patients) and professionals. We comply with GDPR (General Data Protection Regulation) and, in addition, we have the HIPAA seal, focused on protecting medical data, required in the USA.

If you want more detailed information, take a look at:

• Legal Notice.
• Annex II of our Terms of Service, where our obligations and the security measures we have adopted are listed.

Online payments on NeuronUP are processed via the Stripe payment gateway integrated into our NeuronUP website. Stripe is certified as a PCI Level 1 Service Provider. This means that Stripe has the highest and most rigorous level of security, according to an auditor certified by the Payment Card Industry (PCI) Security Standards Council.

NeuronUP SL:

Provider of digital services, owner and developer of the web SaaS (Software as a Service) application or solution aimed at professionals called “NeuronUP” or the “Platform”, for the cognitive rehabilitation and stimulation of people with cognitive deficits due to various causes (brain injury, dementia, intellectual disability, mental illness, etc.) and children without impairment who need to reinforce attention, memory, planning, etc., to improve in the acquisition of academic skills.

Platform:

Professional management software application with online access via the web designed to facilitate people’s cognitive rehabilitation and stimulation and which includes:

• All the information provided in the General Terms of Contracting, including but not limited to:
  • software files and any other platform information;
  • sample templates, images, embedded photographs, drawings, sounds, clip art, and other artistic works (“Content Files”); and
  • written material and explanatory files (“Documentation”).
• Any modified versions and copies of such information, as well as improvements, updates, and additions to it, which the Platform provides or makes available to the Client at any time, to the extent that they are not subject to another contract.

Client:

A natural or legal person who contracts NeuronUP products or services and declares they have the necessary legal capacity to do so, accepting and being bound by NeuronUP’s General Terms of Contracting.

Client Data:

All information, files, content, personal data, or third-party data that the Client, their employees, or end users enter, store, or manage through the Platform, remaining at all times the property of the Client.

Administrator:

A natural person authorized by the Client to access and use the Platform, under the Client’s responsibility, for managing professional permissions and Platform payments. This may be a profile type without access to the workspace or an additional role for the professional profile.

Professional:

A natural person authorized by the Client to access and use the Platform, under the Client’s responsibility, and in charge of direct interventions with the Platform’s end users.

End user:

A natural person authorized by the Client, registered by the professional or by the administrator, on whom the intervention is carried out through the Platform. Depending on their characteristics, this person can be classified as a student, patient, or user.

General Terms of Contracting:

A single, binding set of clauses prepared to govern the relationship between the parties.
The rights, obligations, Platform terms of use, data protection, and other additional information affecting the Plan contracted by the Client and published on the NeuronUP website constitute a single set that binds the parties when there is no specific regulation to the contrary.

NeuronUP websites:

Collection of web pages published on the Internet that are owned by NeuronUP, related to each other, and sharing the domains neuronup.com and neuronup.us.

NeuronUP2GO:

Part of the Platform that allows the professional to send scheduled and individualized exercises for users to complete at home online, enabling more intensive work.

Technical requirements:

Hardware and software requirements demanded by NeuronUP, included in the relevant section of the neuronup.com website, so that the Client, professional, or user of the Platform can access and use it.

Maintenance:

Set of activities carried out by NeuronUP to ensure the proper functioning, updating, improvement, error correction, and support of the Platform, including both scheduled maintenance and urgent interventions.

Technical support:

Support service offered by NeuronUP to the Client to resolve incidents, doubts, or problems related to access and use of the Platform, according to the channels and hours established in the contract.

User login and password:

System that allows the identification, authentication, and control of profiles and roles (administrator, professional, or end user) that access the Platform via the web for service management and use, i.e., a system that guarantees access is secure, reliable, truthful, and always from authorized users.

Material changes:

Modifications that significantly affect the Client’s rights, obligations, or reasonable expectations, such as price increases over 10%; inclusion of new obligations for the Client not previously provided for; alteration of main functionalities, quality, or expected performance; removal or replacement of fundamental features; among others…

Fraudulent use:

Apparently legitimate use of something to obtain an illicit result through deception or abuse, causing or risking harm to others. For example, if the Professional, instead of contracting remote sessions, gives their username and password to the patient.

Direct damages:

Losses arising immediately, necessarily, and directly from the breach of the contractual obligation binding the parties or from the defective operation of the Plan or the Platform. They are foreseeable and logical consequences of the breach that do not require external factors or complex chains to materialize.

Indirect damages:

Losses that do not arise immediately and directly from the breach of the contractual obligation binding the parties or from the defective operation of the Plan or the Platform, but occur as a secondary or chain consequence.

Loss of business opportunities

Harm suffered by a party as a result of failing to take advantage of a specific and reasonable possibility of obtaining an economic benefit due to an act or omission by the other party. If the Platform suffers a temporary outage and, as a consequence, the Client cannot close deals or acquire new customers during that period, the loss of those potential businesses would be indirect damage.

Interruption of business operations

Suspension, blockage, or significant impact on the normal development of a party’s commercial, administrative, logistics, or production activities derived from an act by the other party. A cloud service outage can paralyze the Client’s internal processes, affecting order management, customer service, or billing, which may translate into economic losses not directly attributable to the initial technical failure but to its subsequent consequences.

Reputational damage

Harm suffered by a party regarding their image, prestige, credibility, or public perception as a result of acts or omissions by the other party that generate a negative opinion among customers, suppliers, employees, media, or other third parties.
If the Platform’s unavailability or malfunction affects the Client’s image before their own users or end customers, and this leads to a loss of trust or prestige, it is considered indirect damage.

Loss of non-recoverable data

Disappearance, corruption, or permanent inaccessibility of digital information that cannot be restored by reasonable technical means, backups, or other available recovery procedures. If, due to an error in the Platform, historical data or important records are lost, and this prevents the Client from performing analyses, audits, or complying with legal obligations, the harm derived from that impossibility may be classified as indirect damage.

Lost profits

Legitimate economic benefit that a party fails to obtain as a direct or indirect consequence of harmful conduct, contractual breach, unlawful act, or business interruption. It is a loss of expected future earnings that would have been obtained under normal activity conditions. That is, the economic benefit the Client fails to obtain due to the impossibility of using the Platform, such as sales not made or services not provided during the period of outage or malfunction.

Additional costs due to forced migration

Extraordinary expenses incurred by a party as a consequence of being forced to change provider, platform, system, or technology due to unilateral decisions by the original provider, such as service termination, incompatible modifications, or substantial contractual changes.

If the Client, due to the Platform’s interruption or failure, is forced to urgently hire another provider or migrate their data and systems to another solution, the expenses associated with this process may be considered indirect damages.

Termination

Early termination of the Contract by either party, in the cases and with the effects provided for in the contract, including the return or deletion of the Client’s Data and access to the Platform.

Renewal

Automatic or voluntary extension of the Contract for successive periods, unless otherwise expressly communicated by either party, in accordance with the deadlines and conditions established.

Intellectual property

Set of exclusive rights over the Platform, its source code, design, documentation, brands, logos, and any other element protected by applicable legislation, which at all times belong to NeuronUP. The Client does not acquire any ownership rights over the Platform, only a license to use it under the terms established in the Contract.

NeuronUP Academy is NeuronUP’s online training academy.

It’s the place where you can expand your knowledge by attending trainings delivered by the leading national and international figures in neurorehabilitation.

You will learn from top experts in neurology, neuropsychology, occupational therapy, speech therapy, and physiotherapy. You will be able to converse with the best specialists and access a meeting point with professionals from all over the world.

NeuronUP clients with a digital plan have exclusive access to the more than 70 training sessions held to date. Other professionals can access live trainings for free, bearing in mind that clients will have priority if there is a maximum capacity.

The official NeuronUP Expert certificate, in addition to endorsing your mastery of the platform, will help you build trust and add value to your professional profile.

To obtain it, you will need to make regular use of the platform and complete the following steps:

• Complete 100+ activities.
• Create 4+ patients.
• Create 10+ sessions.
• Assign and complete 25+ sessions.

When you reach these goals, you will receive the official NeuronUP certificate that attests to your knowledge of the platform.

If you are a neuropsychologist, occupational therapist, psychologist, speech therapist, rehabilitation specialist, or another professional related to neurorehabilitation, then you can write articles on our blog as a guest author.

You must be an expert in the topic you will address. Remember that we want to offer quality content to our readers.

Therefore, we ask you to complete the following form so we can get to know you better and so you can suggest the topic you’d like to write about. Once we receive it, we will agree with you on the best approach.

Fill out the form to write for the blog

Subscribe to our newsletter and discover the latest news in neurorehabilitation. We’ll send you the latest updates every week.

You can request your free trial here.

To access the NeuronUP free trial, you need to indicate why you want to work with NeuronUP and the types of users you work with. Then click “Start your free trial”. A form will open where you will need to tell us a bit more about yourself (name, surname, email, etc.) and click “Continue”. Once you have entered your details, you will need to enter your credit card and click “Start”, but don’t worry, we will not charge you and you can cancel the trial at any time.  

And you’ll be able to start using NeuronUP! 

Currently, the free trial lasts 7 days, during which you will have full access to the platform, without restrictions, so you can try all its features.

To end your free trial you must:

• Go to the “Administration” tab (you must be an account administrator to perform this action).
• Click “Plan Management”.
• Click “Edit”.
• Click “Cancel renewal”.
• Indicate the reason for the cancellation.
• Click confirm.

In the following video you can see how to cancel your NeuronUP free trial: Video “How to cancel your trial”.

Yes, you will have full access to the platform, without restrictions, so you can try all its features and verify whether it meets your users’ needs.

To attend a free NeuronUP training, request a meeting here and an agent will give you a personalized presentation of NeuronUP.

During this free consultation, you’ll learn how to get the most out of NeuronUP. We’ll show you how to carry out a tailored, personalized intervention according to each of your patients’ needs, whether in the clinic or remotely.

We’ll cover five key sections:

You can get in touch with us via the website chat, by calling +1 323 410 1337 or by emailing [email protected], where one of our agents will offer personalized assistance and a prompt response.

You can also request information about NeuronUP by filling out the form on the website.

We’ll be at your disposal at all times to help you and resolve your questions.

NeuronUP offers personalized, on-demand technical support and customer service. We have a chat built into the platform where you can ask any questions and we will assist you as soon as possible.

In addition, you can contact us by calling +1 323 410 1337 or by emailing [email protected], where one of our agents will offer personalized assistance and a prompt response.

You can also schedule a free training session where you’ll learn how to get the most out of the platform. You can request training here:

We’ll be at your disposal at all times to help you get the most out of the platform.