Help Center NeuronUP FAQs Troubleshooting

Sessions

Create a session

Assign a session

Begin a session

Add personalized exercises to a session

Edit a session

Duplicate a session

Delete a session

Programs

Create a program

Assign a program

Begin a session

Edit a program

Change the date of a session within a program

Duplicate a program

Delete a program

Professionals

Edit professional profile

Change professional password

Select patients working with specific professional

Receive NeuronUP newsletters

Patients

Create a new patient

Edit an existing patient

Filter by patient

Delete a patient

Work with multiple patients at the same time

NeuronUP2GO

Complete NeuronUP2GO (home sessions) process – assign session, give patient access, create patient credentials

Assign created session or program to be done at patient’s home

Create patient login for NeuronUP home sessions/programs

Buy months of NeuronUP2GO access

Give NeuronUP2GO access to patients

Patient home access to NeuronUP2GO session

Administration

Log into NeuronUP

Reset password

Edit facility/clinic profile in NeuronUP

Creating patients by code instead of name

Create a new professional

Edit information of professionals in the facility/clinic

Give administration access to other professionals in the facility/clinic

Give permission to buy NeuronUP2GO to other professionals

Add and save a new credit card to the system

Change from monthly billing cycle to annual plan

Upgrade your NeuronUP digital plan

Upgrade the plan of your NeuronUP trial period

Downgrade monthly digital NeuronUP plan

Downgrade the digital NeuronUP trial plan

Purchase a NeuronUP paper plan

Pause or cancel a digital NeuronUP plan

Cancel your free trial of NeuronUP

Reactivate your NeuronUP subscription

Start your subscription immediately from your trial

Buy extra professional access for your NeuronUP account.

Create extra professional during your NeuronUP trial period

Create login credentials for extra professionals

Delete an extra professional from your account