Help Center NeuronUP FAQs Troubleshooting

Sessions

Create a session

Assign a session

Begin a session

Recover sessions created in the previous edition of the platform to use in the new version

Add personalized exercises to a session

Edit a session

Duplicate a session

Delete a session

Programs

Create a program

Assign a program

Begin a session

Recover programs created in the previous edition of the platform to use in the new version

Edit a program

Change the date of a session within a program

Duplicate a program

Delete a program

Professionals

Edit professional profile

Change professional password

Select patients working with specific professional

Receive NeuronUP newsletters

Patients

Create a new patient

Edit an existing patient

Filter by patient

Delete a patient

Work with multiple patients at the same time

NeuronUP2GO

Complete NeuronUP2GO process – assign session, give patient access, create patient credentials

Assign created session or program to be done at patient’s home

Create patient login for NeuronUP home sessions/programs

Buy NeuronUP2GO access

Buy NeuronUP2GO balance

Assign NeuronUP2GO from balance

Patient home access to NeuronUP2GO session

Administration

Log into NeuronUP

Reset password

Edit facility/clinic profile in NeuronUP

Creating patients by code instead of name

Create a new professional

Edit information of professionals in the facility/clinic

Give administration access to other professionals in the facility/clinic

Give permission to buy NeuronUP2GO to other professionals

Delete a professional

Add and save a new credit card to the system

Cancel/pause a plan or trial

Reactivate a plan