Why clear browser cache after a platform update?

Clearing the cache removes outdated files so the browser loads the latest site version, preventing layout or functionality issues after updates.

How do I clear browsing data in the browser?

Click the three dots at the top-right, choose "Clear browsing data...", select the options, then click Clear data to remove cached files and cookies.

Which items should be selected when clearing cache?

Select only "Cookies and other site data" and "Cached images and files" to update site content while minimizing removal of other browsing data.

Will clearing the cache log me out or delete personal data?

Clearing cookies may sign out of websites; it does not delete files on the device. Save work and be prepared to sign in again if necessary.

What should be done after clearing cache to apply changes?

Reload the page or reopen the site so the browser fetches the updated assets and new platform features load correctly.

Who to contact if issues persist after clearing cache?

Contact support at soporte@neuronup.com with a description of the problem and browser details for further assistance.

Clear your cache and cookies to enjoy the updates

June 3, 2024 by NeuronUP

We inform you that we have launchí a new version of our platform with significant improvements and new features. To ensure you can enjoy these changes, we ask that you clear your browser’s cache.

Below, we provide a simple guide to perform this action in your browser:

In the browser, at the top right, below the tab close ‘X’, there are 3 dots. Click on the three dots.
Click on “Clear browsing data…”.
Three options will appear; select only: “Cookies and other site data” and “Cachí images and files”.
Click Clear data.
Reload the page.

If you have any questions, please contact us via email [email protected]

About NeuronUP

Cognitive rehabilitation and stimulation tool
Our platform offers a large amount of activities based on daily living designed by professionals.
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